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Common Errors & Bot Diagnostics

Common errors and fixes

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Oct. 14, 2025, 7:49 a.m.
Errors
Common Errors & Bot Diagnostics

1. Quick health check

  1. Uptime is updating — the numbers change. This means the bot is responding and everything is OK.
  2. Test trade with a minimal amount: open a position and confirm the bot picks it up and places limit orders.

2. How to tell the bot is not working (app is installed)

Open All My Bots:

  • Balance = 0 — data is coming in, but there are no funds. Transfer money from your funding account to the trading balance.
  • Dashes (—) — no data is coming in. Typical reasons:
  • incorrect API keys,
  • IP allowlist restriction.

Frequent mismatch:

  • Real API keys used with Demo trading ON, or
  • Demo API keys used with Demo trading OFF.

Remember: Demo = Demo, Real = Real.


3. Windows: Check your server timestamp

This means your PC time differs from the exchange time and needs synchronization.

Fix:

  1. Right-click the clock (bottom-right) → Adjust date and time.
  2. Click Sync now and ensure Set time automatically is enabled.
  3. If the issue persists, use a time sync utility:
  4. https://www.timesynctool.com/

4. Quick notes

  • If uptime moves and the test trade is picked up — the bot is operational.
  • Dashes in All My Bots → check API keys and IP access first.
  • Demo/Real mismatch blocks trading.
  • On Windows, keep time synchronization enabled.


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