User Agreement

Effective Date: August 30, 2025

Last updated: March 29, 2026

This User Agreement (hereinafter referred to as the "Agreement") governs the use of the Crypto-Resources.com software service (hereinafter referred to as the "Service", "Platform"), which provides software tools for automating trading strategies via API integrations with cryptocurrency exchanges.

By using the Service, the User confirms full, unconditional, and irrevocable acceptance of the terms of this Agreement.

1. General Provisions

1.1. The Crypto-Resources.com Service is software (SaaS) that provides tools for automating trading operations initiated exclusively by the User.

1.2. The Service is not a broker, dealer, investment advisor, asset manager, financial institution, or professional participant in the financial market.

1.3. The Service does not provide investment recommendations, signals, consultations, or profitability guarantees.

1.4. All operations are executed exclusively on third-party exchanges and are fully controlled by the User through API integration.

1.5. The Service is provided strictly on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind.

2. Risks and User Responsibility

2.1. The User confirms that they understand the high level of risk associated with trading crypto assets, including the risk of total loss of capital.

2.2. All decisions, including API connection, strategy selection, and risk sizing, are made exclusively by the User.

2.3. The User bears full responsibility for any consequences of using the Service.

2.4. The Service does not participate in trading decisions and does not influence their outcome.

3. Limitation of Liability

3.1. To the maximum extent permitted by applicable law, the Service and its owners, employees, contractors, and affiliates shall not be liable for any losses or damages, including direct, indirect, incidental, special, punitive, or consequential losses, as well as loss of profit, data, reputation, or business opportunities.

3.2. The Service is not responsible for:

• trading losses;
• liquidations;
• errors in the User's strategies;
• actions or failures of exchanges;
• API failures;
• market volatility;
• slippage and fees.

3.3. The aggregate liability of the Service, if found applicable, is limited to the amount actually paid by the User over the last 12 months, or, if such limitation is not permitted, to the minimum allowable limit under law, but not more than 100 USD where applicable law permits.

4. Funds and Access to Assets

4.1. The Service does not store, accept, transfer, or control User funds.

4.2. All assets remain exclusively in the User's accounts on third-party exchanges.

4.3. The Service has no technical or actual ability to withdraw funds.

4.4. API keys are used exclusively for placing and managing trading orders and must not have withdrawal permissions enabled.

5. Accounts and Security

5.1. The User bears full responsibility for the security of their account and API keys.

5.2. The following are prohibited: multi-accounts, circumvention of restrictions, system abuse, and automated fraudulent activity.

5.3. The Service may restrict or terminate access in case of violation of the terms without compensation.

6. Payments, Subscription, and Commissions

6.1. The Service uses a combined billing model: SaaS subscriptions and a commission model based on trading results.

6.2. Subscriptions provide access to software features and infrastructure for a fixed period.

6.3. Under the commission model, the Service charges a percentage of the User's profit from profitable trades. Current rates, conditions, and discounts are published on the website and in the User's dashboard.

6.4. Commission is charged only from profitable trades. If there is no profit, no commission is charged for that trade.

6.5. All payments — for subscriptions, status activation, balance top-ups, and other Service fees — are payment for software access and/or use of the Service infrastructure, not for investment results or financial services.

6.6. All payments are final unless otherwise expressly provided by the Refund Policy below.

6.7. Payment does not guarantee profit, income, or any result from using the Service.

7. Internal Balance

7.1. The internal balance is a technical accounting unit used to pay Service commissions and subscription fees.

7.2. The balance is not a deposit, financial asset, or payment instrument.

7.3. The balance is not withdrawable, transferable, or exchangeable and may be used only within the Service.

7.4. The User must maintain a sufficient balance to pay commissions and subscriptions. If the balance is insufficient, access to certain features or trading via the Service may be temporarily restricted until replenishment.

8. Suspension of Access

8.1. The Service may suspend or restrict access without prior notice in cases of violations, non-payment, or suspicious activity.

8.2. The Service may change functionality without an obligation to maintain previous versions.

9. Changes to the Terms

9.1. The Service may change this Agreement at any time.

9.2. Continued use constitutes full acceptance of the changes.

10. Disclaimer of Financial Services

10.1. The Service does not provide investment, brokerage, trust management, or financial services.

10.2. The Service is exclusively a technology platform for automation.

11. Governing Law

11.1. Applicable law is determined by the jurisdiction of registration of the Service operator.

11.2. All disputes shall be resolved in accordance with that jurisdiction.

12. Contacts

Crypto-Resources.com

Email: support@crypto-resources.com

Refund and Subscription Cancellation Policy

Effective Date: August 30, 2025

Last updated: March 29, 2026

1. General Provisions

The Crypto-Resources.com Service ("Service") provides access to software (SaaS) for automating cryptocurrency trading operations via APIs of third-party exchanges.

All payments made to the Service — including subscriptions, status activation, balance top-ups, and commission-related payments — are payment for access to software and digital infrastructure and/or for use of the Service, not for investment results, profitability, or financial services.

2. No-Refund Policy (Primary Rule)

2.1. All payments are final and non-refundable, including:

• subscriptions of any type;
• activation payments;
• one-time payments;
• commission balance top-ups;
• promotional rates and discounts.

2.2. Refunds are not provided in the following cases:

• non-use of the Service;
• dissatisfaction with trading results;
• losses resulting from the use of strategies;
• configuration errors on the part of the User;
• temporary unavailability of the Service.

3. Service Availability

3.1. Temporary outages, maintenance, API delays, or issues with third-party exchanges are not grounds for a refund.

3.2. The Service depends on third-party platforms (exchanges, APIs) and therefore does not guarantee uninterrupted or error-free operation.

4. Subscription Cancellation

4.1. The User may cancel a subscription at any time through the personal account or support service.

4.2. After cancellation, access to the Service remains until the end of the paid period.

4.3. Partial refunds for unused periods are not provided.

5. Exceptional Refund Cases (Highly Limited)

A refund may be considered exclusively at the discretion of the Service in the following cases:

• duplicate charges;
• technical billing error;
• unauthorized payment (confirmed by the payment system).

A refund request must be submitted within 14 calendar days from the date of payment.

6. Chargebacks and Payment Disputes

6.1. Before initiating a chargeback, the User must contact support.

6.2. Initiating an unjustified chargeback is considered a violation of this Policy.

6.3. In the event of a chargeback, the Service may:

• immediately block the account;
• restrict access without compensation;
• provide evidence of Service use to the payment system.

6.4. Fraudulent chargebacks may result in additional measures to protect the interests of the Service.

7. Digital Nature of the Service

By paying for the Service, the User confirms that:

• access to the Service is provided immediately after payment;
• the service is a digital product and is not refundable after activation;
• the User waives the right of cancellation in cases provided by applicable law (if access has already been granted and the Service has been activated).

8. No Guarantee of Results

The Service does not guarantee:

• profit or income;
• success of trading strategies;
• reduction of risks;
• stability of market results.

All trading decisions are made by the User independently.

9. Payment Providers

The refund policy may also be governed by the rules of third-party payment systems (Stripe, crypto acquiring, etc.), which take precedence in certain cases.

10. Policy Changes

The Service reserves the right to change this Policy at any time.

Continued use of the Service constitutes acceptance of the updated version.

11. Contacts

For refund inquiries:

Crypto-Resources.com

Email: support@crypto-resources.com